Refund Policy

Last updated: October 30, 2025

1) General principles

• We aim to be fair and transparent. Refunds are assessed case‑by‑case within this Policy.
• Nothing here limits your mandatory consumer rights under applicable law.

2) Digital goods & services

• Once a digital service is delivered or a one‑time credit is consumed, it is generally non‑refundable.
• If the product is defective or materially not as described, contact us within 14 days so we can repair, replace, or refund.

3) Subscriptions

• You can cancel any time; cancellation takes effect at the end of the current billing period.
• Pro‑rata refunds may be offered where required by law or if a material outage (caused by us) persisted for 24+ hours and significantly impacted your use.

4) Trials & promotions

Trials convert to paid unless canceled before the trial ends. Promotional credits are not refundable or redeemable for cash unless required by law.

5) Billing errors & chargebacks

• If you believe a charge is incorrect, contact us within 14 days for review and correction if appropriate.
• Please contact us before initiating a chargeback. Unwarranted chargebacks may result in account restrictions.

6) How to request a refund

1. Send an email to mamikonlok@gmail.com with: order ID, date, amount, and reason.
2. We will confirm receipt within 2 business days and typically resolve within 10 business days.
3. Approved refunds are issued to the original payment method. Processing times depend on your provider (usually 3–10 business days after we issue the refund).

7) Exceptions

• Abuse, fraud, or violations of the Terms may make you ineligible for a refund.
• Payments handled by third‑party marketplaces may be subject to their policies.

8) Contact

Email: mamikonlok@gmail.com | Address: Unit 101, IFZA Dubai - Building A2, Dubai, United Arab Emirates

This template is provided for information only and is not legal advice.