Privacy Policy
1) Who we are
Controller: WORLDWIDE SUPPORTING SURVEYING & EVALUATING SERVICES CO. L.L.C, Unit 101, IFZA Dubai - Building A2, Dubai, United Arab Emirates. Contact: mamikonlok@gmail.com/a>. Data Protection contact: mamikonlok@gmail.com/a>.
2) What we collect
- Account & Profile: name, email, phone, billing data.
- Usage & Device: IP, identifiers, browser/device, pages viewed, app events, logs, crash data.
- Payments: limited payment info via our processors (we do not store full card numbers).
- Support & Communications: messages, feedback, metadata.
- Optional: marketing preferences, surveys.
3) Why we use data (purposes & legal bases)
- Provide & operate the Service (contract).
- Security, fraud prevention, and diagnostics (legitimate interests / legal obligations).
- Payments & billing (contract / legal obligations).
- Customer support & communications (contract / legitimate interests / consent where required).
- Analytics & product improvement (legitimate interests / consent where required).
- Marketing (consent where required; you can opt out at any time).
4) Sharing
We share personal data with service providers (e.g., hosting, analytics, payment processing) under contracts requiring appropriate safeguards, and where required by law or to protect rights and safety. We do not sell personal data.
5) International transfers
Data may be processed worldwide. When transferring from the EEA/UK to countries without an adequacy decision, we rely on Standard Contractual Clauses or equivalent safeguards.
6) Retention
| Category | Typical retention |
|---|---|
| Account data | While your account is active + up to 6 years to comply with legal/accounting requirements. |
| Usage logs | Up to 12–24 months unless we need longer for security or investigations. |
| Support tickets | Up to 3 years after resolution. |
| Marketing preferences | Until you opt out or delete your account. |
7) Your rights
- Access, rectification, deletion, restriction, portability, and objection (where applicable).
- Withdraw consent at any time (if processing is based on consent).
- Lodge a complaint with a supervisory authority (e.g., in the EEA/UK).
8) Cookies & similar technologies
We use cookies and similar tech for authentication, preferences, analytics, and performance. Where required, we obtain consent via a banner. You can manage settings in your browser and via our cookie controls.
9) Security
We implement administrative, technical, and physical controls to protect personal data (e.g., encryption in transit, access controls, logging). No method is 100% secure.
10) Children
Our Service is not directed to children below the applicable age of consent for online services. If you believe we processed a child’s data without proper consent, contact us to delete it.
11) Region‑specific notices
- EEA/UK: Legal bases listed above apply; you may contact our EU/UK representatives: EU Representative Name, Street, City, Country; UK Representative Name, Street, City, Country.
- California (CCPA/CPRA): You have the rights to know, delete, correct, and opt‑out of “selling” or “sharing” (we do not sell personal information). We honor Global Privacy Control signals where required.
12) Changes
We may update this Policy and will revise the “Last updated” date. Material changes will be communicated where appropriate.
13) Contact
Email: mamikonlok@gmail.com | Address: Unit 101, IFZA Dubai - Building A2, Dubai, United Arab Emirates
This template is provided for information only and is not legal advice.